Technical Account Manager

Permanent employee, Full-time · San Jose

Main responsibilities

Lead technical discovery and solution design during late-stage sales engagements for strategic clients
Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
Provide expert-level platform training and consultation to client stakeholders
Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Requirements

3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
Fluent in both written and spoken English
Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
Advanced expertise in REST and SOAP API integrations and troubleshooting
Strong working knowledge of Excel and HTML
Excellent problem-solving, time management, and prioritization skills
Strong communication and presentation skills for technical and non-technical audiences
Proven ability to document processes and create technical enablement materials

What we offer in return

Competitive salary packages plus a range of region-specific benefits
Clear career paths and opportunities for continuous professional development
Exciting, meaningful work within a fast-growing international organisation
Modern office spaces across the globe
A vibrant company culture with regular team events and social activities
Entertainment zones, team-building programmes, and local cultural celebrations
Hybrid working options – enjoy the flexibility of working from home and the office
Additional holiday days added the longer you’re with Flat Rock

Privacy statement

If that sounds just like you, apply now by sending your CV in English!

By submitting your application you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

We can not wait to meet you!

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About us

At Flat Rock Technology, we build the future!

Whether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.

With offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.

We believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we're engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.

Join a team that’s collaborative, ambitious, and always pushing for better.

At Flat Rock, we don’t just follow the future - we create it.

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Thank you for your interest in Flat Rock

Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to hr@flatrocktech.com