Main responsibilities
- US Working hours
- Lead technical discovery and solution design during late-stage sales engagements for strategic clients
- Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
- Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
- Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
- Provide expert-level platform training and consultation to client stakeholders
- Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
- Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
- Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders
- Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
- Take ownership of high-risk client situations, ensuring proactive intervention and resolution