Main responsibilities
- Administer, maintain, and troubleshoot Windows endpoints across the organization, ensuring optimal performance and security compliance
- Manage user accounts, group policies, and access permissions within Active Directory and Microsoft Entra ID (Azure AD)
- Support and maintain on-premises server infrastructure running on VMware virtualization platform
- Administer and maintain physical security systems including CCTV surveillance and card-based access control systems across office locations
- Provide technical support to end users, resolving hardware and software issues in a timely manner
- Perform regular system backups, disaster recovery testing, and ensure business continuity procedures are in place
- Monitor system performance, security alerts, and proactively address potential issues
- Document IT procedures, system configurations, and maintain accurate asset records
- Assist with IT projects including infrastructure upgrades, migrations, and new technology implementations