Technical Onboarding Specialist (E-commerce Integrations)

Colombo

Full-time

Permanent employee

Main responsibilities

Set up and launch clients on the platform
Configure integrations and troubleshoot issues during onboarding
Act as the primary client contact during the launch phase, ensuring timely delivery
Import, clean, map, and optimise product data across marketplaces
Validate product feeds and ensure marketplace compliance
Understand client goals and align onboarding accordingly
Deliver client training sessions and enable platform adoption
Monitor integrations and resolve product listing or data issues
Ensure accurate and timely project status updates on multiple platforms
Maintain documentation, best practices, and process improvements
Coordinate with multiple different internal and external stakeholders

Experience in Salesforce for project management.
Experience in a client-facing technical role within SaaS, ideally in onboarding.
Fluent in both written and spoken English
Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
Excel– Advanced use of formulas (Logical, Lookup, Text), data validation, etc.
Experience managing multiple complex client projects simultaneously
Strong problem-solving skills with a client-focused mindset
Excellent communication and presentation skills for both technical and non-technical audiences
Experience and skills in documentation and process adaptability
Experience delivering software training content
Ability to thrive in a fast-paced, dynamic environment with shifting priorities
Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues
Experience working with enterprise clients and/or in the e-commerce industry
Familiarity with remote-based training tools

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