- Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.)
- Identify customer needs and provide effective solutions
- Escalate issues and report bugs or trends to relevant teams
- Process refunds and check payment statuses according to policy
- Follow internal guidelines while suggesting process improvements
- Support users with app features and promote Premium when appropriate
Customer Satisfaction Representative with English
Remote Bulgaria
Full-time
Permanent employee
Main responsibilities
Requirements
Excellent command of English and one of the following languages: Turkish, German, Polish, or French
- 1+ year experience in customer service
- Strong written communication and problem-solving skills
- Ability to work under pressure and manage high volumes
- Empathy, customer focus, and proactive attitude
- Typing speed of at least 35 WPM
- Interest in digital products and apps
- Zendesk experience is a plus
About us
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