- Support clients throughout their HR system implementation
- Attend project kick-off meetings and implementation workshops
- Build strong working relationships with clients and provide regular project updates
- Act as the day-to-day contact for implementation-related queries
Requirements Gathering
- Understand each client's HR processes and business requirements
- Document agreed requirements and implementation decisions
- Recommend platform configuration to support client needs
- Work with internal specialists where more complex solutions are required
System Configuration
- Configure HR workflows, employee records, organisational structures and system settings
- Support data imports and system integrations where required
- Assist with testing to ensure configurations meet business requirements
- Validate system setup before go-live
Data Migration & Testing
- Support clients in preparing HR data for migration
- Validate imported data and identify any issues
- Coordinate user acceptance testing (UAT)
- Help resolve configuration or data issues during testing
Training & Go-Live
- Deliver client training sessions and walkthroughs
- Prepare implementation documentation and user guides
- Support clients during go-live activities
- Assist with implementation sign-off and handover
Project Delivery
- Keep project plans and documentation up to date
- Attend internal and client project meetings
- Track actions, risks and outstanding tasks
- Escalate issues to senior consultants where appropriate
Continuous Improvement
- Contribute to implementation best practices and documentation
- Share lessons learned with the wider team
- Stay up to date with product enhancements and HR technology trends