- Lead, support and develop a team
- Keep day-to-day operations running smoothly and meeting targets
- Coach the team, give regular feedback and manage performance
- Act as a key point of contact for the client and manage expectations and escalations
- Keep an eye on performance, spot risks early and improve how things are done
- Plan coverage and resourcing to match demand
- Report regularly on how the team and service are performing
- Work with internal teams to remove blockers and raise the bar on delivery
Service Delivery Manager
Varna
Full-time
Permanent employee
1,500 - 1,700 лв per month
Main responsibilities
Requirements
- Solid experience managing people and operational processes.
- A good grasp of performance metrics, targets and service standards
- Confident managing client or stakeholder relationships
- Strong problem-solving and a calm, organised approach to escalations
- Comfortable with common operational and ticketing tools
- Excellent written and spoken English
- Strong leadership and people-development skills
- Happy working in a fast-paced, changing environment
About us
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